Refund policy
30-Day Return Policy
Our 30-day return policy allows you to request a return within 30 days of receiving an item.
To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@eledor.it. Returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
For any return-related questions, you can contact us at any time at info@eledor.it.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care products (e.g. beauty items). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you received. Once the return is accepted, you can make a separate purchase for the new item.
14-Day Cooling-Off Period (European Union)
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition as received: unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will be automatically refunded within 10 working days via your original payment method. Please note that it may take additional time for your bank or credit card company to process and display the refund.
If more than 15 working days have passed since your return was approved, please contact us at info@eledor.it.